Shipping policy

/* 统一策略页面容器 */ .seemoon-policy { --brand-red: #d8232a; --text-dark: #111; --text-main: #333; --bg-light: #fdf8f8; --border-color: #eeeeee; max-width: 1100px; margin: 30px auto; padding: 20px; font-family: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif; line-height: 1.8; color: var(--text-main); } .seemoon-policy h1 { text-align: center; font-size: 32px; font-weight: 800; color: var(--text-dark); margin-bottom: 30px; } /* 核心配送说明区块 */ .shipping-main-card { background: #fff; border: 1px solid var(--border-color); border-radius: 12px; padding: 30px; margin-bottom: 30px; box-shadow: 0 4px 12px rgba(0,0,0,0.02); } .shipping-item { margin-bottom: 25px; display: flex; align-items: flex-start; } .shipping-item .icon { font-size: 24px; margin-right: 15px; line-height: 1; } .shipping-item div b { display: block; font-size: 18px; color: var(--text-dark); margin-bottom: 5px; } /* 本地仓库高亮区块 */ .warehouse-highlight { background: #fffafa; border: 1px dashed var(--brand-red); border-radius: 8px; padding: 15px 20px; margin-top: 15px; display: flex; align-items: center; gap: 12px; } .warehouse-highlight strong { color: var(--brand-red); } /* 优化后的限制区域警告区块 */ .exclusion-box { background: var(--bg-light); border: 1px solid #ffdede; padding: 24px 30px; border-radius: 12px; margin: 35px 0; } .exclusion-box h3 { margin-top: 0; margin-bottom: 16px; color: var(--brand-red); font-size: 19px; font-weight: 700; display: flex; align-items: center; gap: 10px; } .exclusion-box p { margin-bottom: 15px; font-weight: 500; color: #444; } .exclusion-list { list-style: none; padding-left: 0; margin: 0; } .exclusion-list li { position: relative; padding-left: 22px; margin-bottom: 12px; line-height: 1.6; color: #555; font-size: 15px; } .exclusion-list li::before { content: "•"; position: absolute; left: 0; color: var(--brand-red); font-weight: bold; } .seemoon-policy h2 { font-size: 22px; margin: 40px 0 20px; color: var(--text-dark); border-left: 4px solid var(--brand-red); padding-left: 15px; } .seemoon-policy ul:not(.exclusion-list) { padding-left: 20px; } .seemoon-policy li { margin-bottom: 10px; } .footer-cta { text-align: center; margin-top: 50px; padding-top: 30px; border-top: 1px dashed #ddd; } @media (max-width: 600px) { .seemoon-policy h1 { font-size: 26px; } .shipping-main-card { padding: 20px; } .exclusion-box { padding: 20px; } .warehouse-highlight { flex-direction: column; align-items: flex-start; } }
📍
Ships From Our local warehouse in Irwindale, California.
🚀 Fast West Coast Delivery: Customers in the Western U.S. may experience even faster delivery times (typically 2-4 business days).
🚲
Free E-Bike Shipping We offer 100% free ground shipping on all electric bicycle orders within the contiguous U.S.
⏱️
Estimated Delivery Time Order Processing: 1–2 business days.
Shipping Time: 1–5 business days .
Typically 2–7 business days to the 48 contiguous United States via FedEx/UPS/DHL.

*Note: Orders are generally processed within 1-2 business days. Delivery may take longer during pre-order periods or extreme weather conditions.

⚠️ Shipping Limitations

We currently DO NOT provide shipping services to the following locations:

  • Alaska & Hawaii
  • Puerto Rico & U.S. Virgin Islands
  • All other off-shore islands and territories
  • Military Mail (APO/FPO/DPO addresses)
  • P.O. Box addresses

Order Processing & Tracking

  • Processing Time: Most in-stock orders are processed within 1–2 business days (Monday – Friday). Orders placed on weekends or holidays will be processed on the next business day.
  • Tracking: Once your order is dispatched, a tracking number and a link to the carrier's website will be sent to your email.
  • Signature Required: To ensure the safe arrival of your e-bike, an adult signature is mandatory upon delivery.
  • Shipping Changes: Once a package is in transit, we cannot change the shipping address. Please double-check your details at checkout.