Contact Us

Need help with your Seemoon e-bike?
Contact our support team for user manuals, model identification, or general assistance.
Our California-based fulfillment center ensures your order is processed and shipped swiftly within 1-2 business days.

Looking for a user manual or not sure about your model?
Please include your bike model (SM1 / SM2 / SM3/ SM4 / SM8) and upload a photo of your bike label in the message.
The label is usually located near the bottom bracket or rear triangle.

Having after-sales or quality issues?
Please ensure you include your Order ID and upload relevant photos or videos in your message so we can assist you faster.
If the video file is too large to upload, feel free to provide a Google Drive link instead.