Refund & Return Policy
We want you to be completely satisfied with your SEEMOON purchase. If you're not happy for any reason, please review our official Return & Refund Policy below.
15-Day Return & Refund Policy
If you are unsatisfied with your SEEMOON e-bike, you may request a return within 15 days of receiving the product. All returns must be pre-approved via email. Unauthorized returns are not eligible for refunds.
- Once approved, you will receive an RMA number and a return label.
- The e-bike must be returned in its original packaging with all accessories and manuals.If you no longer have the original packaging , please contact us for guidance on secure alternative packaging to ensure the item is not damaged during transit .
- Please contact our support team to get an RMA number before returning any items . Returns without a pre-approved RMA may be rejected or delayed in processing .
- Refunds are processed within 5 business days after inspection.
Order Cancellation
Before Shipment
✔ Free cancellation — contact: support@seemoonebike.com
After Shipment
A 10% handling fee and $150 return shipping fee apply. A prepaid return label will be provided.
If returning by yourself, SEEMOON is not responsible for damage or loss during transit.
Order Modification
Before Shipment
✔ Free modification — simply email us.
After Shipment
Modifications are not allowed. Changing the delivery address or recipient will incur a $150 fee per e-bike.
Product Returns
SEEMOON offers full support for shipping damage, defective parts, and technical issues. Returns due to non-quality reasons will incur:
- $150 initial shipping fee (outbound)
- $150 return shipping fee (inbound)
- 10% restocking fee
Return Requirements
- Submitted within 15 days of delivery
- Bike mileage under 10 miles
- Bike unused and in original packaging
- Include battery, charger, keys, and manuals
Refund Processing
Refunds are issued to the original payment method after inspection. Bank processing times may vary.
Non-Refundable Items
- Man-made damage
- Special/custom orders
- Gift or promotional items
Quality Issues After 15 Days
Returns are not accepted after 15 days, but you may receive:
- Free replacement parts
- Partial refund (case-by-case)
Please send defect videos/photos to: support@seemoonebike.com
Repairs done at local shops require official printed invoices. Handwritten invoices cannot be reimbursed.
Refund Summary
| Situation | Policy Summary |
|---|---|
| Quality issues | Full or partial refund |
| Wrong item shipped | Free replacement or full refund |
| Missing or damaged parts | Free reship or partial refund |
| Cancel before shipping | Full refund |
| Cancel/refuse after shipping | $150 + 10% restocking fee |