Return & Refund Policy

Refund & Return Policy

We want you to be completely satisfied with your SEEMOON purchase. If you're not happy for any reason, please review our official Return & Refund Policy below.

Note: This policy applies only to original consumers who purchased from authorized SEEMOON dealers. Second-hand owners or modified units are not eligible for returns or refunds.

15-Day Return & Refund Policy

If you are unsatisfied with your SEEMOON e-bike, you may request a return within 15 days of receiving the product. All returns must be pre-approved via email. Unauthorized returns are not eligible for refunds.

  • Once approved, you will receive an RMA number and a return label.
  • The e-bike must be returned in its original packaging with all accessories and manuals.
  • Unauthorized returns may incur additional freight costs (approx. $150).
  • Refunds are processed within 5 business days after inspection.

Order Cancellation

Before Shipment

✔ Free cancellation — contact: support@seemoonebike.com

After Shipment

A 10% handling fee and $150 return shipping fee apply. A prepaid return label will be provided.

If returning by yourself, SEEMOON is not responsible for damage or loss during transit.

Order Modification

Before Shipment

✔ Free modification — simply email us.

After Shipment

Modifications are not allowed. Changing the delivery address or recipient will incur a $150 fee per e-bike.

Product Returns

SEEMOON offers full support for shipping damage, defective parts, and technical issues. Returns due to non-quality reasons will incur:

  • $150 return shipping fee
  • 10% handling/restocking fee

Return Requirements

  • Submitted within 15 days of delivery
  • Bike mileage under 10 miles
  • Bike unused and in original packaging
  • Include battery, charger, keys, and manuals
Minor scratches from transportation are normal and not considered quality defects. Free touch-up service is available.

Refund Processing

Refunds are issued to the original payment method after inspection. Bank processing times may vary.

Non-Refundable Items

  • Man-made damage
  • Special/custom orders
  • Accessories (non-e-bike)
  • Gift or promotional items

Quality Issues After 15 Days

Returns are not accepted after 15 days, but you may receive:

  • Free replacement parts
  • Partial refund (case-by-case)

Please send defect videos/photos to: support@seemoonebike.com

Repairs done at local shops require official printed invoices. Handwritten invoices cannot be reimbursed.

Refund Summary

Situation Policy Summary
Quality issues Full or partial refund
Wrong item shipped Free replacement or full refund
Missing or damaged parts Free reship or partial refund
Cancel before shipping 5% cancellation fee
Cancel/refuse after shipping $150 + 10% restocking fee